08/07/2009
“ Exactly 19 minutes later, JetBlue tweeted back, suggesting they correspond privately, using Twitter’s “direct message” feature: “@tonywagner Please follow us so we may DM!” After a brief exchange, JetBlue flagged his tickets as a priority concern. „
Practical Travel - Having a Travel Problem? Share It on Twitter - NYTimes.com
Quote posted at 09:03